Terms of Service

These Terms of Service (“Terms”) govern your use of Shy, a web dashboard operated by Shyshark Wellness, a division of Shyshark Digital (Pty) Ltd, a company registered in the Republic of South Africa (Reg. No. 2024/706458/07, VAT No. 4160323491), with its registered address at Loch Venus Road, Cape Town, 7979, South Africa (“Shy”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

You must be at least 16 years old to use Shy. By using the service you confirm you meet this requirement and have the legal capacity to enter into these Terms.

• You are responsible for keeping your credentials secure and for all activity on your account.
• You must give accurate information when registering and keep it up to date.
• Notify us immediately of any unauthorised access at support@shyshark.co.za.

Shy aggregates personal health, wellness, and fitness data from providers you connect (such as Strava, Oura, and Intervals.icu), shows it on a dashboard, lets you ask AI questions about it, and generates reports. Shy also lets you share your data with a coach you choose, on the terms in Section 7A. Shy is an information tool, not a medical device.

Shy and any AI-generated output do not constitute medical, clinical, or professional health advice. Outputs may be incomplete or inaccurate. Do not rely on them to diagnose, treat, or prevent any condition. Consult a qualified healthcare professional for medical decisions.

Connecting Strava, Oura, Intervals.icu, or any other provider is governed by that provider’s own terms. Shy reads data you authorise through OAuth or an API key you supply, and is not responsible for the accuracy or availability of third-party data, nor for any change a provider makes to their API or terms.

• When you ask the AI a question or generate a report, we build a summary of the relevant slice of your data and process it with an AI model to compute a response.
• Your data is not sent to OpenAI, Anthropic, or any other external AI company. Inference runs on Amazon Bedrock within our own AWS environment, using an open-weight model we operate. Your prompts and the responses generated are not used to train any model and are not shared with model providers or other third parties.
• AI outputs are generated and may contain errors or omissions. Review before acting on them. Section 5 applies.
• We may change the underlying model or region to improve quality, cost, or data residency, provided the protections in this section continue to apply.

Shy allows an athlete to share their data with a coach. Sharing is always initiated and controlled by the athlete.

• Athlete control. You choose which coach to share with, see what that coach can access, and can revoke access at any time from Settings. Revoking access does not affect your own account or provider connections.
• No access without consent. A coach can only see data for athletes who have actively granted them access. There is no bulk or organisational enrolment that bypasses an individual athlete’s consent.
• Coach obligations. If you use Shy as a coach, you agree to use athlete data solely to support the athletes who shared it with you; not to export, copy, publish, or disclose it to anyone else without that athlete’s written consent; not to use it to make decisions about anyone other than that athlete; and to stop using and delete any copies you hold once access is revoked or the coaching relationship ends. Where the law requires it, you are responsible for your own lawful basis for processing that data.
• Not clinical supervision. Coach access provides training and recovery information only. It is not medical monitoring, does not create a clinical relationship, and must not be relied on to detect illness or injury. Section 5 applies to coaches and athletes equally.
• Our role. Shy provides the platform. The coaching relationship, and any advice given within it, is between the coach and the athlete. We are not a party to it and are not responsible for a coach’s conduct, advice, or handling of data once lawfully shared with them.

You agree not to:

• Use the service unlawfully, or for any person other than yourself or an athlete who has granted you access under Section 7A.
• Upload data you do not have the right to process, or attempt to access another user’s data.
• Reverse engineer, scrape, or interfere with the service or its security controls.
• Use Shy to provide medical or clinical services to other people.

Where paid plans are offered, pricing, billing cycle, and refund terms will be shown at checkout and form part of these Terms. Taxes may apply based on your location.

Shy, its branding, and the underlying software are owned by Shyshark Digital. You retain ownership of your data and any content you submit. By using the service you grant us a limited licence to process your data solely to operate the service for you.

You may delete your account at any time from Settings. We may suspend or terminate access if you breach these Terms or use the service in a way that risks harm to us, you, or other users. Deletion is governed by our Data Retention Policy.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, and uninterrupted operation.

To the fullest extent permitted by law, Shyshark Digital (Pty) Ltd is not liable for indirect, incidental, special, or consequential losses arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or ZAR 2,000 if greater. Nothing in these Terms limits liability for death, personal injury caused by gross negligence, fraud, or any liability that cannot be excluded under South African law (including the Consumer Protection Act, 2008).

We may change the service or these Terms. Material changes will be notified by email or in-product. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa. Disputes fall under the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town, except where applicable consumer protection law gives you the right to bring a claim in your country of residence.

Shyshark Digital (Pty) Ltd, Loch Venus Road, Cape Town, 7979, South Africa. legal@shyshark.co.za