Terms of Service

These Terms of Service (“Terms”) govern your use of Shy, a web dashboard operated by Shyshark Wellness, a division of Shyshark Digital (Pty) Ltd, a company registered in the Republic of South Africa (Reg. No. 2024/706458/07, VAT No. 4160323491), with its registered address at Loch Venus Road, Cape Town, 7979, South Africa (“Shy”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

You must be at least 16 years old to use Shy. By using the service you confirm you meet this requirement and have the legal capacity to enter into these Terms.

• You are responsible for keeping your credentials secure and for all activity on your account.
• You must give accurate information when registering and keep it up to date.
• Notify us immediately of any unauthorised access at support@shyshark.co.za.

Shy aggregates personal health, wellness, and fitness data from providers you connect (such as Strava and Oura), shows it on a dashboard, lets you ask AI questions about it, and generates reports. Shy is an information tool, not a medical device.

Shy and any AI-generated output do not constitute medical, clinical, or professional health advice. Outputs may be incomplete or inaccurate. Do not rely on them to diagnose, treat, or prevent any condition. Consult a qualified healthcare professional for medical decisions.

Connecting Strava, Oura, or any other provider is governed by that provider’s own terms. Shy reads data you authorise through OAuth and is not responsible for the accuracy or availability of third-party data, nor for any change a provider makes to their API or terms.

• When you ask the AI a question or generate a report, the relevant slice of your data and your prompt are sent to a third-party AI processor (currently OpenAI and/or Anthropic) to compute a response.
• We do not control how those providers operate their models. They process the request under their own terms and our processing agreements with them.
• AI outputs are generated and may contain errors. Review before acting on them.

You agree not to:

• Use the service unlawfully or for anyone other than yourself.
• Upload data you do not have the right to process, or attempt to access another user’s data.
• Reverse engineer, scrape, or interfere with the service or its security controls.
• Use Shy to provide medical or clinical services to other people.

Where paid plans are offered, pricing, billing cycle, and refund terms will be shown at checkout and form part of these Terms. Taxes may apply based on your location.

Shy, its branding, and the underlying software are owned by Shyshark Digital. You retain ownership of your data and any content you submit. By using the service you grant us a limited licence to process your data solely to operate the service for you.

You may delete your account at any time from Settings. We may suspend or terminate access if you breach these Terms or use the service in a way that risks harm to us, you, or other users. Deletion is governed by our Data Retention Policy.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, and uninterrupted operation.

To the fullest extent permitted by law, Shyshark Digital (Pty) Ltd is not liable for indirect, incidental, special, or consequential losses arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or ZAR 2,000 if greater. Nothing in these Terms limits liability for death, personal injury caused by gross negligence, fraud, or any liability that cannot be excluded under South African law (including the Consumer Protection Act, 2008).

We may change the service or these Terms. Material changes will be notified by email or in-product. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa. Disputes fall under the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town, except where applicable consumer protection law gives you the right to bring a claim in your country of residence.

Shyshark Digital (Pty) Ltd, Loch Venus Road, Cape Town, 7979, South Africa. legal@shyshark.co.za